Customer experience
Customers see equipment health, reports, and service status without calling for every answer.
For industrial equipment OEMs
Your equipment is already a product. Make connectivity one too.
InfiIoT connects device identity, field data, fleet operations, updates, and service workflows around the equipment you already build—so the result survives production, not just the demo.
Keep existing controlsChoose deployment modelOwn the product lifecycle
Connected-product control plane
LIVE MODELMetering fleetSmart gas meter
HEALTHYEquipment
Edge
Service
InterfaceLoRaWAN · DLMS
SignalValve event
ActionBilling + service
Fleet12,480
One product record from factory to support99.2%
The commercial shift
The machine sale becomes a service relationship.
Connected-product engineering changes more than where data goes. It changes what customers can rely on, what support can see, and what the OEM can improve after delivery.
Before the digital thread
A great machine becomes opaque after it leaves the factory.
Reactive supportUnknown firmwareDisconnected history
Service operations
Support sees the unit, its history, what changed, and the next safe action.
Product intelligence
Engineering sees field behavior by model, cohort, firmware, environment, and lifecycle stage.
Recurring value
The OEM can package monitoring, uptime, optimization, and compliance as an ongoing service.
One digital thread
Every unit carries context through its whole life.
Select a lifecycle moment. The same product record connects factory truth, field behavior, fleet decisions, and customer support.
Build / product lifecycle
Give the product a durable digital identity.
Model variants, firmware, calibration, certificates, and configuration before the first unit leaves the factory.
Unit 7F-2041 / digital threadSYNCED
Build
Connect
Operate
Update
Support
Product record created
Serial 7F-2041 · FW 3.8.2 · calibration valid
The connected-product architecture
Four layers. One operating responsibility.
Explore each layer. InfiIoT designs the handoffs together so hardware, connectivity, cloud, workflow, and support do not become separate failure domains.
DEVICEEDGEWORKFLOWFLEET
Active layer / 01
Know exactly which unit is speaking.
Provisioning, credentials, configuration, calibration context, firmware state, and a durable asset identity.
ProvisionAuthenticateConfigureRecover
Explore the InfiIoT platform Built for the bad day
Stress-test how the product responds.
Choose a field failure. The point is not that problems disappear; it is that the connected product has a designed response, an owner, and proof of recovery.
Why it matters
The unit keeps useful work local. When coverage returns, timestamps and sequence are reconciled before dashboards or billing are updated.
Where this starts
Begin where product complexity meets field reality.
The first GTM wedge stays deliberate: equipment categories where the service outcome can be tied to existing technical proof.
One product · one blocked decision · two weeks
Turn the architecture into a decision your team can make.
The Connected Product Blueprint maps the equipment, data path, workflows, lifecycle risks, owners, and first bounded pilot—then ends with proceed, rework, or stop.
Questions from OEM teams
What teams ask before connecting a product.
What kind of OEM is the strongest fit for InfiIoT?
The strongest fit is an industrial equipment company with a repeatable product, an installed or planned fleet, and a service or product team that needs remote visibility, faster diagnosis, or a recurring connected service.
Does an OEM need to replace its existing firmware or control system?
Usually not. InfiIoT starts from the equipment, interfaces, control boundaries, and service systems already in place, then adds only the device, data, and workflow responsibilities needed for the connected product.
Can InfiIoT support private or on-premises deployment?
Yes. Shared cloud, dedicated infrastructure, and on-premises deployment can be evaluated. Data residency, access, operating ownership, and exit rights are defined before the pilot.
What is the safest first engagement?
The Connected Product Blueprint is a paid, two-week engagement that maps the system, identifies risks and owners, and defines a bounded pilot with a proceed, rework, or stop decision.